InterSight Technologies can organize a Customer Knowledge Management Solution for your needs whether you are looking for a full multi-channel Customer Intelligence system, or a single channel enhancement. Our team can provide clear strategies in the development and management of the holistic information iMatterTM Suite provides, and the tactics to bring it into alignment with your current business objectives. From our technologies to our Contact Center, to our Agents, Staff, and Executives, we will provide you with the specific needs to meet your Customer Knowledge challenge. The InterSight Customer Knowledge Product Suite: iMatterTM: - Intelligent Attitude and Behavior analytics
- Holistic customer knowledge database
- Proactive Marketing Engine
- Direct electronic communications technology
- Web base Reporting
- Interactive Customer Consulting
- Outsourced hosting
- Data Administration and Management
- Customer programming, coding, and outsourced IT support
- Outsourced Contact Center
 Companies today must confront the need to simultaneously drive down IT & Contact Center expenditures and meet corporate objectives in a world requiring heightened scrutiny and accountability for performance. Successful companies meet this need by focusing on their strengths and outsourcing non-core company abilities. By following this simple practice, businesses can increase their market advantage and benefit from the outsourcers' strength without diluting company resources and directives. Our outsourcing solution provides organizations with world-class application services without associated cultural and business risks to gain significant cost and quality advantages. These benefits allow your organization to focus your time, effort and resources on your core competencies. At the same time you are assured of best business practices and quality in your direct customer contact management efforts. Our centers provide: Telephony, eMail, Chat, and the human resource to make it all happen 24/7. Unique Point of Difference |
