iMatterTM Suite - the core technology suite includes: - Customer attitude and behavior analysis
- Customer chat and email content analysis
- VitalChat, Yur eMail, and Act Now eMail form direct customer interactive communication
- iMatter Proactive Marketing Engine for real time personalized marketing communications and events
- On-line reporting
- Holistic view of your customer over multiple channels and URLs
 The intelligent chat technology provides both proactive and reactive engagement of site customers based on sales and marketing objectives. iMatterTM is a customer knowledge analytic tool, and a management intelligence and decision system.  Identify visitors and communicate with them as soon as they arrive on your site or when they want assistance. Gather and retrieve critical information, including purchases made from your site, frequency of visits, total number of visits made, pages the customer visited, average time spent on each page, and a log of all conversations. iMatterTM writes all this granular information into its database and the analytic engine provides focused behavior and attitude information back to you in a web based reporting system. These reports provide great customer knowledge from both behavior and attitude for key marketing strategies, purchase incentives, navigation and information improvements, and a real time look and understanding of who, how, and what your customers want.
Our technologies have been developed to easily interface with your web site and operate independently from your site to avoid interfering with its operation. The iMatterTM customer interface also does not interfere with the ability of customers to move around the site and see every page while they are in conversation with an agent. NO POP UPS to cover any of your web pages. Average implementation is between four to eight weeks and is dependent on the type of background system interfaces you desire to integrate into the iMatterTM suite. VitalChatTM, ActNowTM, YurTM Email |
