InterSight Technologies, Inc. (IST) is in the business of analyzing, improving, and managing critical direct communications and data between a company and its customers. IST has developed patent pending business intelligence, proactive marketing engine, iMatterTM. The iMatter Suite increases revenue growth, increases customer retention, and decreases costs. Today, competitive advantage lies in the ability to capture actionable intelligence about customers' expressed attitudes. Both implicit behavioral data and explicit articulated data are critical in building true knowledge for your customer base. InterSight has invented a total customer knowledge approach using customer channels of communication to gain information, analyze attitude and behavior, and provide actionable marketing events.  InterSight has the solution whether our technology can complete and compliment your existing CRM system, or you desire expert assistance to design and build your core customer intelligence system by blending your current customer marketing objective with our technology and resources. At InterSight we provide four elements of technology: - Intelligent customer analysis of attitude and behavior
- Direct interactive communication technologies
- Real time proactive marketing engine
- Complete web based reporting
Working with you, we can help design and build your "Customer Knowledge Roadmap" using your current business drivers, costs of interaction, channel effectiveness, and customer data/intelligence analysis. This roadmap will focus your marketing processes to improve each interaction, drive your customer interaction to the lowest cost channel, stage your internal training, and increase the effectiveness of your marketing communications responses. InterSight supports our clients' customer knowledge strategies through direct customer interactions, analytics, outsourced contact center services, IT support, data warehousing and storage. We have unique and proprietary programs and methods on Internet chat, intelligent / interactive eMail, multi-channel contact support, and customer intelligence gathering and storage. Our Client Solutions Group can help you use the benefits of customer intelligence technology with your current customer strategies to accelerate your marketing campaign effectiveness. iMatterTM Suite - Customer Intelligence: Attitude and Behavior
VitalChatTM, ActNowTM, and YurTM Email
Online Customer Interactive Consulting |
